Refund policy

REFUND & RETURN POLICY

DABUBU CHOCOLATE

All DABUBU CHOCOLATE products are sold by TACO BRANDS LLC-FZ within the United Arab Emirates.

Due to the nature of food products, all sales are considered final unless the product is defective or damaged upon delivery.

We do not accept returns for:

Returns are only considered if:

If your order arrives damaged or defective:

You must notify us within 24 hours of delivery.

Your email must include:

Claims submitted after 24 hours may not be eligible for review.

Chocolate is a temperature-sensitive product.

A responsible person must be present at the delivery address to receive the order.

We are not responsible for:

Once the courier confirms delivery, responsibility transfers to the customer.

If a claim is approved, we may at our discretion:

We reserve the right to decline claims that do not meet the above requirements.

Refunds (if approved) will be processed via the original payment method through Stripe.

Processing times may vary depending on the banking provider.

For hygiene and safety reasons, we cannot accept returns of:

Our liability is strictly limited to the value of the product purchased.

We shall not be liable for indirect or consequential losses, including but not limited to: